I write because I had an experience with The Shaw Remodeling Company that I have never had before. The Shaw Company did a major remodeling job on my home about six years ago. A few months ago I discovered an issue associated with the work that was done by The Shaw Company. I called the Shaw company, asked for customer relations and explained my issue to a person named Evan. Evans response to me was, "I am going to own your concern. I don't know what we can do since it has been six years but I will make sure that management is made aware of your concern". A few days later I received a call from Mr. Eric Shaw. He scheduled an appointment and came to my home with an independent plumber. They determined that it would be an expensive fix and, the issue was due to a problem with the original work. Mr. Shaw looked at me and said, :I own this problem and, I will take care of it". It was a very expensive repair. It involved taking out tile, concrete and, excavating. Shaw Remodeling sent a crew it my home to correct the issue and complete the repair. I have done business with several contractors. I have never had anyone take unconditional ownership of mistake (be reminded that this was six years after the work was done). I recommend The Shaw Remodeling Company because they do great work and they will be there for you after the job is completed. Andrew Cameron